Transform Your Customer Onboarding Experience
Our personalized platform streamlines the onboarding process, reducing time-to-value and increasing customer satisfaction by up to 65%.
Our personalized platform streamlines the onboarding process, reducing time-to-value and increasing customer satisfaction by up to 65%.
Revolutionizing customer onboarding since 2025
Founded in early 2025, Work In Progress 18 Inc. emerged from a simple observation: businesses were losing customers during the critical onboarding phase due to complex, impersonal processes. Our founders, with backgrounds in customer success and software development, set out to create a solution that would transform this crucial touchpoint.
What started as a small team of passionate innovators has grown into a thriving company serving businesses across multiple industries. Our name, "Work In Progress 18," reflects our philosophy that improvement is continuous and that the customer journey is always evolving.
To empower businesses with personalized onboarding solutions that create lasting customer relationships from day one.
A world where every new customer relationship begins with a seamless, personalized experience that sets the foundation for long-term success.
We design every feature with the end user in mind, ensuring our platform solves real problems and creates genuine value.
We leverage analytics and customer feedback to continuously refine our platform, ensuring measurable results for our clients.
We view ourselves as an extension of our clients' teams, working together to achieve shared success through open communication and mutual support.
We embrace change and constantly seek ways to enhance our platform, our processes, and ourselves to deliver ever-greater value.
Comprehensive solutions to transform your customer onboarding experience
Create customized onboarding journeys tailored to different customer segments, industries, or use cases. Our dynamic workflow engine adapts to each customer's unique needs, ensuring they receive the right information at the right time.
With our intuitive drag-and-drop interface, you can design complex workflows without coding knowledge, making it easy to implement best practices and continuously optimize the customer experience.
Automate routine aspects of customer onboarding while maintaining a personal touch. Our platform sends timely communications, schedules check-ins, and delivers training resources based on customer behavior and milestones.
Free your team from repetitive tasks so they can focus on high-value interactions that build relationships and accelerate customer time-to-value.
Provide a centralized hub for all onboarding materials, including documentation, video tutorials, FAQs, and best practices. Our platform intelligently recommends relevant resources based on the customer's progress and needs.
With built-in feedback mechanisms, you can continuously improve your content based on customer engagement and satisfaction metrics.
Powerful tools designed to streamline and enhance your customer onboarding process
Create targeted onboarding experiences based on customer size, industry, use case, or any custom attribute.
Deliver personalized content, tutorials, and resources based on customer role and progress.
Design tailored onboarding journeys with our intuitive drag-and-drop workflow builder.
Provide contextual help and tooltips that guide users through your product's features.
Automatically send timely emails, messages, and notifications based on customer milestones.
Assign and track onboarding tasks for both customers and internal teams to ensure accountability.
Monitor customer advancement through the onboarding journey with automated milestone tracking.
Automatically alert team members when customers need additional support or fall behind schedule.
Seamlessly connect with Salesforce, HubSpot, and other CRM platforms to maintain a unified customer view.
Integrate with email marketing tools like Mailchimp, ActiveCampaign, and Klaviyo for cohesive messaging.
Connect with Zendesk, Intercom, and other support platforms to provide seamless customer assistance.
Integrate with Google Drive, Dropbox, and other storage solutions for centralized resource management.
Access real-time insights into onboarding metrics with customizable dashboards and reports.
Track completion rates, time-to-value, customer satisfaction, and other key performance indicators.
Pinpoint where customers struggle in the onboarding process to make targeted improvements.
Leverage AI-powered analytics to predict customer success and identify at-risk accounts early.
Tangible outcomes that impact your bottom line
Reduce the time it takes for customers to achieve their first success milestone by an average of 45%. Our structured onboarding approach ensures customers quickly experience the value of your product.
By streamlining the initial experience, you'll see faster adoption rates and higher early engagement, leading to stronger long-term relationships.
Boost customer retention rates by up to 32% through personalized onboarding experiences that establish strong foundations for lasting relationships.
When customers feel supported from day one, they're more likely to remain loyal, renew contracts, and become advocates for your brand.
Reduce customer success team workload by automating up to 60% of routine onboarding tasks, allowing your team to focus on high-value interactions and strategic initiatives.
With streamlined processes and reduced manual effort, you can scale your customer base without proportionally increasing headcount.
Real results from businesses that transformed their customer onboarding
Industry: Enterprise Software
Company Size: 250+ employees
Challenge: TechFlow was losing 23% of new customers within the first 90 days due to a complex onboarding process that left users confused and unable to realize value quickly.
Industry: Healthcare Technology
Company Size: 75+ employees
Challenge: HealthConnect struggled with inconsistent onboarding experiences across different customer types, leading to low platform adoption and high support ticket volume during implementation.
Hear from businesses that have transformed their customer onboarding experience
Join hundreds of forward-thinking companies that have revolutionized their customer experience with our platform.
Schedule a DemoHave questions or ready to get started? Reach out to our team.
1216 LINWOOD ST, BIRMINGHAM AL 35215
(205) 895-0729
info@workinprogress18.tech
Monday - Friday: 9:00 AM - 6:00 PM EST
Saturday - Sunday: Closed